Disappointed

When I got the app it was working just fine until this came up where I need to put the birthdate and it bring me to my TV provider that I was losing and then I went back and it say I cant watch because of some stupid authorization so I stop using the app and I went back on I will you put my do you have a fire and nothing will happen I will do is just load and load and then thats it never happens. The key wouldnt even go away once I did it I would just stay there. Fix this please

Unicorn sunshine 95 about DisneyNOW – Episodes & Live TV, v5.7.0